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Technical Engagement with the Public Service Social Security Fund (PSSSF) Tanzania The Uganda Public Service Pension Fund (PSPF) Benchmarking Team held a fruitful technical meeting with Mr. Mbaruku Mbaguwa, Director of Operations at the Public Service Social Security Fund (PSSSF), and members of his senior management team. Mr. Mbaguwa provided an overview of PSSSF’s evolution, noting that Uganda’s PSPF is currently at a stage similar to where PSSSF was in 1998. He emphasized that it is crucial for PSPF to establish strong systems, quality standards, and a solid operational foundation from the onset, drawing lessons from institutions that have already gone through similar transitions. He further underscored the importance of proper documentation practices to ensure transparency and institutional memory. Highlighting key success factors, Mr. Mbaguwa noted that accurate member data is the cornerstone of any pension scheme’s effectiveness. He also underscored the value of public relations and communication in today’s digital environment, stressing the need for consistent, positive information dissemination through traditional and digital media, including the strategic use of social media and influencers as part of the institution’s outreach strategy. He further pointed out that Government support and financing remain essential to the sustainability of pension schemes. PSSSF, he shared, has fully automated its operations and now manages assets worth approximately TZS 12 trillion, with annual member contributions amounting to TZS 2.1 trillion. Mr. Mbaguwa advised that PSPF should actively engage trade unions, adhere to regular actuarial valuations, and manage public expectations by building trust and demonstrating the difference between the old and new pension arrangements. Later, the Ugandan team toured the PSSSF Customer Service Lobby and Call Centre, where they observed firsthand the fund’s integrated service delivery and client engagement systems.
